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New Disarm mode not working, still detects motion?

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New Neighbor

Re: New Disarm mode not working, still detects motion?

I still am trying to figure out how to comment and get help on this community ring. I have the same problem with my Apple system and have not been able to fix it. Good luck. Let's hope Ring solves it and soon.

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New Neighbor

Re: New Disarm mode not working, still detects motion?

The customer support rep. that I called yesterday (Jasper) suggested, since I was calling him on the same phone that has the Ring App installed, that I just put the phone in speaker mode and we toggled back and forth from Disarm to Home to Away and back again while I walked into my motion zone.  We both made sure I was using the Save button to save my settings but nothing worked.  He said he would make some notes and send it up the support chain and get back to me.

I decided this morning to delete my device from my location on the App, run a factory reset of the camera by holding the button on top of the camera down for 30 seconds  and to go through the Camera setup process again.  Now everything is working again just like after the original installation (Disarm, Home, Away all functioning as expected).

This is not something I want to do routinely since my camera is mounted over the garage about 14 ft up in the air so I am really hoping that this was an isolated occurance and that the camera proves to be a bit more stable.

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New Neighbor

Re: New Disarm mode not working, still detects motion?

Thanks for the info. I will try to do the same this evening. Hopefully it works because it seems as customer service isn't much help.
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New Neighbor

Re: New Disarm mode not working, still detects motion?

The above worked for me.  I just set up my devices on Monday, and yesterday my Floodlight Cam stopped responding to modes.  I followed the steps listed above, removed the Floodlight from my devices, factory reset the Floodlight, re-added it to my account and boom, it started working again.  It would be nice if Ring could fix this bug so this wouldn't be neccessary, though.

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New Neighbor

Re: New Disarm mode not working, still detects motion?

Well my fix to uninstall the Ring app from my  phone and reset the Flood light cam worked great for the last 9 days.  Today at noon the same thing happened.  I select the Disarmed mode with saved settings motion detection disabled and Live View Disabled and the camera continues to detect motion and tries to save video.  Then notification time and a video icon shows up on the Event History but nothing plays.  Only the notification, even though I have everything disabled.  I am having some work done on the house and am getting 10 motion notices every 5 minutes.  I reset the camera to factory specs by holding the camera button for 30 seconds, removed the device from the Android App, uninstalled the App from my phone and reinstalled the app and the App on my phone and everything is working again.

Chelsea_Ring:  Have you gotten any further in finding out what is going on here?  When the flood cam is working it is great but I am too old to be climbing up a 12 ft ladder every week and a half.

Thanks in advance.

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New Neighbor

Re: New Disarm mode not working, still detects motion?

I just got my ring doorbell cam yesterday and I'm having the same issue. Modes are basically useless. They all do the same thing notify me of everything all the time. Kind of strange that something so simple is so broken and a huge company like ring cannot seem to fix it. And then asking everyone for screen capture as if they don't believe all the people saying it's broken. I have a $30 wyze cam and it has modes and they have always worked no problem. Plus I can schedule times for modes and it's all free but the product I pay for monthly has none of these features and is broken.