I still am trying to figure out how to comment and get help on this community ring. I have the same problem with my Apple system and have not been able to fix it. Good luck. Let's hope Ring solves it and soon.
The customer support rep. that I called yesterday (Jasper) suggested, since I was calling him on the same phone that has the Ring App installed, that I just put the phone in speaker mode and we toggled back and forth from Disarm to Home to Away and back again while I walked into my motion zone. We both made sure I was using the Save button to save my settings but nothing worked. He said he would make some notes and send it up the support chain and get back to me.
I decided this morning to delete my device from my location on the App, run a factory reset of the camera by holding the button on top of the camera down for 30 seconds and to go through the Camera setup process again. Now everything is working again just like after the original installation (Disarm, Home, Away all functioning as expected).
This is not something I want to do routinely since my camera is mounted over the garage about 14 ft up in the air so I am really hoping that this was an isolated occurance and that the camera proves to be a bit more stable.
The above worked for me. I just set up my devices on Monday, and yesterday my Floodlight Cam stopped responding to modes. I followed the steps listed above, removed the Floodlight from my devices, factory reset the Floodlight, re-added it to my account and boom, it started working again. It would be nice if Ring could fix this bug so this wouldn't be neccessary, though.
Well my fix to uninstall the Ring app from my phone and reset the Flood light cam worked great for the last 9 days. Today at noon the same thing happened. I select the Disarmed mode with saved settings motion detection disabled and Live View Disabled and the camera continues to detect motion and tries to save video. Then notification time and a video icon shows up on the Event History but nothing plays. Only the notification, even though I have everything disabled. I am having some work done on the house and am getting 10 motion notices every 5 minutes. I reset the camera to factory specs by holding the camera button for 30 seconds, removed the device from the Android App, uninstalled the App from my phone and reinstalled the app and the App on my phone and everything is working again.
Chelsea_Ring: Have you gotten any further in finding out what is going on here? When the flood cam is working it is great but I am too old to be climbing up a 12 ft ladder every week and a half.
Thanks in advance.