New Disarm mode not working, still detects motion?

We have been having phantom motion alerts repeatedly all day and all night !! It started about 2 days ago for us ! And scared the hell out of us at 12:30am ! And I have tried disarming it and turning off different modes and nothing works ! We bought this about 6 months ago and have not had any problems till 2 days ago and now I’m ready to return this *%%## thing !!!

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