Showing results for 
Search instead for 
Did you mean: 

Network Connection Issue

New Neighbor

Network Connection Issue

Ring Pro has been working fine for 2 weeks. Now it will not connect to the "Ring Network" during recconnection attempts. No changes have been made to my network. Signal to Ring device has always been very strong as well as voltage. Pic is attached. Any suggestions?


Community Manager

Re: Network Connection Issue

Hey @martents. Could you try resetting the device by pressing and holding the setup button for 20 seconds and then attempting a new setup? If you're still unable to setup the device, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! Smiley Happy 

Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.