Good question @Johnblaze! When needing to gain ownership of a Ring device, our Change of Ownership guide will help you. Follow the steps that best fit your scenario, and allow some time for the previous owner to grant ownership.
If you've attempted these steps already to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps!
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