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Need Brightness/Exposure adjustment: Ring Doorbell camera does not handle bright backgrounds.

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New Neighbor

Need Brightness/Exposure adjustment: Ring Doorbell camera does not handle bright backgrounds.

I am observing that my new Ring Doorbell camera does not handle bright backgrounds encountered at my home.

 

How can I change camera brightness and/or exposure?

 

Is there an adjustment that can be made to change the brightness and/or image exposure of the video doorbell?

 

My doorbell location is under a deep covered porch that faces north.  Consequently, the porch is naturally dark.  However, during the day, the background is extremely bright.  This causes the overall exposure to be far over-exposed in the center view of the camera, which makes the camera pretty much not-usable during the day. I can't find any brightness or exposure adjustments in the settings for the video camera. I suspect that the Ring Doorbell camera simply can not handle the bright backgrounds in a darker environment, such as my home.

 

When the background is dark, such as in the early morning or evening, the video image is fine. Also, at night, when everything is dark, the regular night-vision video works fine as well.  So the problem time that the video image is not usable is during the day.

 

I have attached images that show the following:

RING_daytime_IMG_7359 - Shows the problem. This was captured in the middle of a bright sunny day. Note that the center of the image is grossly over exposed.

RING_dark_IMG_7356 - Shows an acceptable image. This was captured extremely early in the morning when the skies are dark.

RING_early_morning - Shows an acceptable image.  This was captured right at sunrise, and you can see color in the image.  However, within 5 minutes, the image becomes "blown-out" (overexposed) to where you can't see anything in the center of the camera view.

 

Please advise on how to correct this situation.

4 REPLIES 4
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Community Manager

Re: Need Brightness/Exposure adjustment: Ring Doorbell camera does not handle bright backgrounds.

Hey @msloane794. Since your Doorbell is in a very enclosed porch, this is going to be why the contrast is so stark during certain times in the day, making it hard to make out the difference. Depending on the Doorbell you have, you may have access to the HDR feature that you could turn on or off to see if this helps. HDR is a feature we have available for the Ring Video Doorbell 2, Doorbell 3 and Doorbell 3 Plus when it comes to our Doorbells. 



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New Neighbor

Re: Need Brightness/Exposure adjustment: Ring Doorbell camera does not handle bright backgrounds.

Thank you for the reply.

 

I received the Ring doorbell as a gift, and the box only says "Ring Doorbell".  It does not say "Doorbell 2" or "Doorbell 3", etc.  I looked in the app under "Device Settings", and I do not see anything associated with HDR there.  So, I'm assuming that the model I had does not support the HDR feature.

 

So it sounds like there is no solution to this problem for me, without purchasing a different product.

 

Thank you again.

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New Neighbor

Re: Need Brightness/Exposure adjustment: Ring Doorbell camera does not handle bright backgrounds.

I am experiencing the same with my new ring.  Imagine selling a camera that doesn't have a brightness adjustment.  Incredible.

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Community Manager

Re: Need Brightness/Exposure adjustment: Ring Doorbell camera does not handle bright backgrounds.

Hey neighbors! At this time there are no lens adjustment toggles beyond the devices that may have the HDR toggle. The HDR feature could certainly optimize image quality, but it likely would not resolve a background light exposure concern. This is best resolved through physical alteration such as angling the Doorbell differently or mounting it elsewhere.

 

Environmental concerns can be tough to resolve for a recessed or enclosed entryway. While the lens is designed to automatically adjust to an area and the illumination of it, some mounting or lighting scenarios can make this difficult. As Video Doorbells are intended to cover your entryway, we see many neighbors add a second Camera beyond their entryway for the best coverage in and outside of the entryway. I hope this helps! Smiley Happy



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