Thank you for the reply.
I received the Ring doorbell as a gift, and the box only says “Ring Doorbell”. It does not say “Doorbell 2” or “Doorbell 3”, etc. I looked in the app under “Device Settings”, and I do not see anything associated with HDR there. So, I’m assuming that the model I had does not support the HDR feature.
So it sounds like there is no solution to this problem for me, without purchasing a different product.
Thank you again.