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Motion/recording for FedEx delivery "missed"

TMK
New Neighbor

Motion/recording for FedEx delivery "missed"

New to ring2 doorbell.

A FedEx package was delivered today. There wasn't any motion notification, nor was there a video of the package being delivered. 

There WAS motion detected and recorded when I picked up that same package. What is going on?

I've read that it is possible for deliveries to interefere with the doorbell.

4 REPLIES 4
New Neighbor

Re: Motion/recording for FedEx delivery "missed"

I have same problem. I think it has something to do with light sensitivity and heat. motion sensor works by heat.  My videos are washed out with light and I never see delivery until they walk away.

New Neighbor

Re: Motion/recording for FedEx delivery "missed"

It happened to my doorbell 2 many times.

It also randomly did not detect motion in the evening and at night too (no video captured).

My conclusion is that Doorbell 2 motion detector is unreliable. 

Highlighted
Community Manager

Re: Motion/recording for FedEx delivery "missed"

Hello neighbors, have you had a chance to speak with our support team yet regarding this? There are different settings and installation tips that can help you optimize your Doorbell's set up. They would be happy to go through these steps with you Smiley Happy 

New Neighbor

Re: Motion/recording for FedEx delivery "missed"

I've read all of the support responses, tried all of their suggestions - nothing works.  Either I have a defective unit, or the sensor is not very capable.  Am evaluating alternatives.....