Hi @Lewin, happy to chime in and point you in the right direction here. You can find some general information on our Ring Protect plans here, which may answer your question. If that doesn’t address your concern, please give our support team a call at one of the numbers availablehere. They’ll be able to take a look and make sure your Ring Protect plan is set up correctly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. Feel free to let us know what support advises, as it may help other neighbors! 