cancel
Showing results for 
Search instead for 
Did you mean: 

Missing privacy zone

SOLVED
Highlighted
New Neighbor

Missing privacy zone

I've set up a small square of privacy zone months ago once the fetaure was enabled for Ring Pro. Recently I wanted to edit that privacy zone; however although the black square is there, I cannot see this zone to edit in Privacy Zones page of the Ring App. The app promts me to add a new privacy zone, as if there does not exist any zone defined earlier at all. I can add new zones and edit or remove them. But this initial block square I've created is always there and I cannot do anything about it. Can you help me with this ?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
New Neighbor

Re: Missing privacy zone

Nevermind, I suppose that was a bug in the app. When I closed the Ring App and started again, the black box was gone. Which means I suppose, the privacy zone setting I've done earlier was lost somewhere in the cloud, but the block box was somehow applied so far. When I used the app to edit zones it synced it's settings not to have any zones and later on the box dissapeared. 

View solution in original post

1 REPLY 1
Highlighted
New Neighbor

Re: Missing privacy zone

Nevermind, I suppose that was a bug in the app. When I closed the Ring App and started again, the black box was gone. Which means I suppose, the privacy zone setting I've done earlier was lost somewhere in the cloud, but the block box was somehow applied so far. When I used the app to edit zones it synced it's settings not to have any zones and later on the box dissapeared. 

View solution in original post