Missing Video

Hi @jeevesy83! If you have a motion event in your event history, there should be a recording as long as you were subscribed to a Protect Plan during this event. If there is not a motion notification for this time, there will not be a video available, however, there might be a snapshot available on your timeline depending on your device and app settings. If you are unable to review the recording of an event and you are subscribed, check you recordings via web browser at Ring.com to see if it shows up there. I hope this helps! :slight_smile: