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Missed ring

New Neighbor

Missed ring

I got an alert today that I had missed a call on my peephole Ring. When I check my history there is a 40 second video but it’s all black and no audio. Why doesn’t it show who was at the door?
Community Manager

Re: Missed ring

Hey @Kourtks. It looks like you may need to troubleshoot your device to fix this black video error. You can learn more about how to do this in our Help Center Article here

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