Hey neighbors! When a chime kit is not functioning as intended with your Video Doorbell Pro, it is often related to either wiring or compatibility. Check out our help center article about installing the Pro Power Kit, to ensure it is connected properly. I recommend also checking the power supply/ transformer rating and ensuring the wiring is standard gauge wiring to avoid resistance in power flow.
@doubtful it looks like you’ve taken all the best steps to perfect your wiring for chime kit functionality. If the chime is still not operating properly, please check out our Chime Kit Compatibility List to ensure your chime kit model.
It’s always worth checking your chime type in the Ring app to ensure it is set to the right chime type (mechanical or digital). Feel free to reach out to our support team for more in-depth troubleshooting if needed! 