I am having issues with Live View. One of my devices gets stuck on the Activating Device step; the other device works fine.
Ring Doorbell 1
- RSSI - 55
- Status: Online
- Battery 100%
- Ring System Status: All Systems Operational
- Firmware: Up to Date
Phone 1
- OnePlus 7T (Android)
- Works fine! Slight delay when activating.
Phone 2
- IPhone 11 Pro
- On Wifi the app activates the Doorbell, but the phone never makes it past Activating Device; can confirm the Doorbell is turning on as I can see the infrared lights turn on and hear an audible click. Can’t see the Live View.
- App is up to date
- Phone is on the exact same network as the OnePlus 7T
- Live View works on mobile/cellular data only ; suggests router/ports are the issue but the Android phone is on the exact same network and works fine!
?
Do OnePlus or Android phones fall back to mobile data automatically or something? The IPhone sounds like classic port blocking issues, but the Android is on the same network…