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Live video not working - Your Phone is Having Trouble Connecting to Ring

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New Neighbor

Live video not working - Your Phone is Having Trouble Connecting to Ring

Dears,

 

Live view is not working for me from last year..I keep getting "We are having trouble connecting to your Doorbell". Everytime I try to work on fixing it I fail. I checked the below Ring article 

 

https://support.ring.com/hc/en-us/articles/115001499906-Ring-App-is-Having-Trouble-Connecting-to-the...

 

Followed every step, download and upload speeds for both mobile and Ring greater than 60Mbps. Ring signal strength <50. What can I do more? Tried contacting Ring many times with no hope..anyone with similar issue and fixed it can share his experience?

 

Thanks.

8 REPLIES 8
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New Neighbor

Re: Live video not working - Your Phone is Having Trouble Connecting to Ring

Messages I get attached
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New Neighbor

Re: Live video not working - Your Phone is Having Trouble Connecting to Ring

 
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New Neighbor

Re: Live video not working - Your Phone is Having Trouble Connecting to Ring

 
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New Neighbor

Re: Live video not working - Your Phone is Having Trouble Connecting to Ring

I tried everything possible. Used my TP LINK router wifi 2.4GHz, android hotspot, iPhone hotspot. Setup goes very smoothly, Ring can detect motions, but clicking to check the video dont work. Live view doesnt work. Always get the same error.."Your Phone is Having Trouble To Connect to Ring". RSSI -45...Tried live view from Galaxy Note 10 Plus and IPhone 7S and both gives same error..Tried changing router channel from 1 to 11..no luck..disabled phone Bluetooth..removed data saver...How can I get this thing to work???
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New Neighbor

Re: Live video not working - Your Phone is Having Trouble Connecting to Ring

I have been having the same issues; I think I am just going to call; I have looked everywhere but not finding solutions; only those with same issues.

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New Neighbor

Re: Live video not working - Your Phone is Having Trouble Connecting to Ring

same issue. they told me all is good on both ends so i just have to buy a new one because im out of warranty.

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New Neighbor

Re: Live video not working - Your Phone is Having Trouble Connecting to Ring

Actually am afraid to buy a new one and face the same issue again..The problem is that I tried from Galaxy Note 10+, iPhone 7S, Galaxy A7..tried from Samsung Smart TV (smartthings)..tried from ISP and ADSL..nothing worked..so its not about some configurations for any device..there is something wrong either from Ring side or from Doorbell itself...If anyone had the same issues and found a solution plz let us know..
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New Neighbor

Re: Live video not working - Your Phone is Having Trouble Connecting to Ring

Any possible help?