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Lens flare from doorbell camera

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New Neighbor

Lens flare from doorbell camera

Lens flare in middle of video.  It is there both day and night.

5 REPLIES 5
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Community Manager

Re: Lens flare from doorbell camera

Hey @hartav. Could you show us a picture of what this lens flare looks like at night? It looks like it is happening because of exposure to the sun since it is in a dark walk way area with lots of light outside in the background. Because of this, the foreground is well lit as you can see, but leaves the background overexposed and giving you this lens flare. 



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New Neighbor

Re: Lens flare from doorbell camera

Here is a night video still frame from my ring doorbell.   A center light is seen..  Is this flare or a defect in the lens?

 

thank you,

 

Aethan

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Community Manager

Re: Lens flare from doorbell camera

@hartav Thanks for getting back to me with that! It seems like something is reflecting back into the lens, and you only see this at night, correct? Since the Doorbell's IR light is reflecting off of the side of the brick wall to the right, it's possible this hard reflection is now going into the center of the device. I would recommend installing a corner kit so that it can point more to the left to see if you can eliminate this. In addition, you can always have this double checked with our support team, but they may recommend the same! 

 

For support to look more into this, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know what they say, or if the corner kit helps this vision at night! Smiley Happy 



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New Neighbor

Re: Lens flare from doorbell camera

The flare occurs in daylight as seen in the daylight picture I sent earlier. I sent the night picture in response to the request for a night picture.

I’ll try the corner kit. Is there a charge for it? More importantly, what is it.

Thank you,

Aethan
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Community Manager

Re: Lens flare from doorbell camera

@hartav You're right, my apologises! I almost forgot about that, but you're right, the Corner Kit may help, and it will be at a small cost. I recommend getting it from Ring.com or Amazon, as we offer a 30 day return policy. You can find the Corner Kit for the Ring Video Doorbell 1st Generation here. If you find it to not be beneficial or alleviate this concern, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! Smiley Happy 



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