Recently installed a Ring Pro, worked fine for a while but lately it is recording departures, but not seeing arrivals. I find video records of guests departing, but a complete absence of any indication they ever arrived? Any suggestions?
Hi neighbors! Many times when a Doorbell is detecting the departure of a visitor but not the arrival, it is due to stairs leading up to your door. A sloped or raised entry way can present a scenario in which a Wedge Kit can help to ensure the Doorbell is focusing on approaching visitors. The same goes for mounting on a perpendicular wall, in which a Corner Kit can help with.
Besides environment and mounting angle, testing different motion settings and ensuring for a strong wifi signal strength can help with detection accuracy. I hope this helps!