Sorry to hear about this @Djlewis5555! The ownership of a Ring device can be changed as long as the previously declared owner authorizes the release of authorization. Once you attempt a new setup of this device in your Ring app, the previous owner will receive an email asking them to allow the change of ownership. Check out our Change of Ownership process for more information. If you’ve attempted this process and have not regained ownership, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.