Image of person on snapshot but no video of event

Hey @Renogade911. I recommend following up with our support team directly so they can ensure all your motion settings and device settings are set up properly to avoid this happening in the future! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.