My night video is a complete mess - it has horizontal white lines throughout the recording. People cannot be seen. I have the ring doorbell over 12months and this issue has only manifested in the last 2 months or so.
This interferance does not happen during the day - the video recording is perfect in day light
Can anyone rectify this?
It is not a wifi signal strength
Hey there, neighbors! White lines or static image should not happen, especially to this extent. Often times, video concerns like this can be related to wifi signal and can be resolved through improving connection. Check out our Community post about RSSI for tips on optimizing this signal strength.
As most of you have already checked your wifi variables, the next best step here will be to reset your Ring device. Please hold the setup button for 20 seconds to perform a reset on your Video Doorbell.
If these concerns persist, despite trying the above steps, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.