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Horizontal white lines in video

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New Neighbor

Horizontal white lines in video

My night recordings and live shots show white horizontal lines. Activity can be seen between them, but not discernable. The lines appear to be there during daylight recordings, but don't cause interference. Any ideas?
14 REPLIES 14
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Community Manager

Re: Horizontal white lines in video

Hey @Jbl735. Could you share us a screenshot or video example of this so we can see what you're seeing? In addition, let me know what kind of Doorbell you have! 



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New Neighbor

Re: Horizontal white lines in video

Here are two examples. Day and night.
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New Neighbor

Re: Horizontal white lines in video

It's this type.
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Community Manager

Re: Horizontal white lines in video

@Jbl735 Thank you for those pictures! Could you remove the doorbell from your account, reset it by pressing and holding the setup button for 30 seconds, and then re-set up the device on your account? Once set up and all good, please go to the Live View and let me know if the white lines are still present! 



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New Neighbor

Re: Horizontal white lines in video

Hi Chelsea,
Well we had improvement, though not perfect for about a week. But it's back.

Any other ideas?
Thanks,
JB
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Community Manager

Re: Horizontal white lines in video

@Jbl735 Thanks for letting me know, and my apologises that this has since returned! At this point, could you reach out to our support team for this concern? Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! Smiley Happy 



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New Neighbor

Re: Horizontal white lines in video

I'm having this exact same problem along with false motion detection.  It only occurs at night.  During the day the picture is perfect.  I've attached a picture.

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New Neighbor

Re: Horizontal white lines in video

I'm having the same issue with my ring doorbell 2.... I've not even had it long. I'll create a support ticket
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New Neighbor

Re: Horizontal white lines in video

I am having the exact same issue and have the same Ring device. With Live view after a bit of the white lines the screen then goes completely black. My Ring is less than 2 years old and I pay the annual fee. I’m extremely disappointed. This is obviously an issue Ring needs to address as multiple people on multiple threads reported the same issues since June of this year!