Spoke with support earlier. He asked to remove the doorbell from the solar unit and perform a factory reset (hold on to orange button for 20 seconds) and re-add to my Ring account. So far it's still showing connection as 'Established'. Will keep an eye on the status and update in a few days.
I've noticed 1-2 weeks ago that Amazon UK had it listed as 'not sure if this will be back in stock' but then was available to order a few days later.
Hey there, thanks for the reply.
Just tried the same - removed the doorbell, factory reset, set it all up, before connecting the solar panel again as the final step after set-up with it removed. No joy, unfortunately.
Suspect we may have different issues, yours sounds more firmware related, but I'm still getting no power reading when using my multimeter and it's in a bright/full sunlight right now.
Replacement from Amazon should hopefully arrive tomorrow.
It's great seeing neighbors work together! Excellent recommendations @F1N1. A reset can certainly help if the device is not reading or operating a component as intended.
@Anonymous, It sounds like you've covered a great many steps, in which you should've obtained the intended functionality by now. A replacement should do the trick! Feel free to let us know how it goes.
@iMx hopefully the replacement works for you.
An update on mine - still all good a few days after the doorbell reset. Battery has either stayed at same level or increased by 1%.
Whilst I now get milliamps on the multimeter from the new panel - the old one still doesn't register anything, even in the same location - the Ring App still refuses to believe it's connected.
So now I don't know if it's a charging problem with the new Ring unit - this all seemed to start when swapping out the Ring unit, the original had no problem detecting it - or what.
Have disconnected, deleted, factory reset at least 4 more times this afternoon... no joy. Think me and Ring are 'done', probably going to return the lot, wasted enough time on this.
Thanks for the replies anyway, wish you all the best with yours.
Thank you for all the great help you have offered this and other fellow neighbors in the Community, @F1N1. Could you please reach out to the Community Team at firstname.lastname@example.org? We would love to ask you some questions and get your feedback directly as a valued member of the Community.