Hey @New_Ring_Doorbell_2! As we value your privacy and security, I recommend contacting our support team for more in-depth and isolated assistance with this. They can be reached at 800-656-1918. I hope this helps! 
Hey @New_Ring_Doorbell_2! As we value your privacy and security, I recommend contacting our support team for more in-depth and isolated assistance with this. They can be reached at 800-656-1918. I hope this helps!