Also if you have a recently installed doorbell pro your issue might be related to this post:
https://community.ring.com/t5/Video-Doorbells/Install-ring-pro/m-p/5426#M1843
Also if you have a recently installed doorbell pro your issue might be related to this post:
https://community.ring.com/t5/Video-Doorbells/Install-ring-pro/m-p/5426#M1843