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Got doorbell notification but no video

New Neighbor

Got doorbell notification but no video

I got a notification that some one was at my door (they rang my Ring Doorbell).  However, no video ever appeared.  I had to exit Devices and go into History to pull up the video. 

3 REPLIES 3
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New Neighbor

Re: Got doorbell notification but no video

I have a simlar problem, but no on screen notification on my Samsung 10+, just the ring tone.

Customer service not helpful, blame in on the phone, ofcourse.  I will call Ring back and try a different tech.

New Neighbor

Re: Got doorbell notification but no video

I have a galaxy s10. Everytime I get a notification and click on it I get taken to the app but it doesnt load or takes too long. I figured it had to be a problem with the galaxy s10 phones since I didnt have an issue with my so.
New Neighbor

Re: Got doorbell notification but no video

Similar to mine problem.  However, when I first got the Ring doorbell it worked (ie put  the camera and sound on the Samsung S10+ screen) a few times, then stopped.  Then when I changed ISPs it worked for the technician, after he left, it stopped again.  Thus I think it is not the phone.  However there may have been an Android OS update in there somewhere.  I don't know how to tell. So perhaps it is the Android software?