After trolling the forums for a while after I posted this, I noticed that some others had good experiences if:
- They called ring and mentioned their defective device
- They had a Ring Protect Plus plan
Well, I have both a defective device and a Ring Protect Plus plan. So I called them and said “I have a Ring Protect Pro plan and I have a defective device, can I please get a replacement”.
After a while on hold they said that my device is so far out of warranty they could only offer me a 35% discount on a new one, or…if I would hold a little while longer, they would “try” to get me a replacement device. So I held some more. They came back and said “great news” I’m approved for a one time replacement Ring Video Doorbell Pro. They pitched it like they were doing me a favor. Kinda funny.
Anyway, hope this helps someone else. I guess we’ll see if they’ve fixed the problems with the glass and the button in a couple of years of normal use. I hope to not see y’all back here with the same complaint in 2022.