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Force Firmware to Update on Ring Video Doorbell Pro

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New Neighbor III

Re: Force Firmware to Update on Ring Video Doorbell Pro

Same here.  My Doorbell Pro was 'Up to Date' until 2 days ago, and has shown 2.1.01005 ever since then.  Same with my wired Stickup Cam, sitting on 2.1.01005.  Both cameras have had multiple motion events and live views, but have not yet auto-updated.  First noticed both cameras no longer showed "Up to Date" on evening of 12-10, so it could have been longer... that's just when I noticed.

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New Neighbor

Re: Force Firmware to Update on Ring Video Doorbell Pro

Still at 'Up to date' here, and I have no idea which version that is Smiley Happy
It would be nice if there was a support/firmware page so we could check en read what was fixed & improved, because today .. I don't know if my version 'Up to date' contains the security fix..

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New Neighbor

Re: Force Firmware to Update on Ring Video Doorbell Pro

I have the exact same problem as you BoyGeenYuss. One showing 2.1.xxxx and the other showing 1.16.xxxx  and having problem with SnapShot Capture Function on that one. 

 

 

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New Neighbor

Re: Force Firmware to Update on Ring Video Doorbell Pro

I installed both of mine the same day. The one with the higher firmware was installed first without a problem and updated during the process.
I was on the phone with support. We couldn’t get the lower firmware bell to update. They’re sending a replacement.
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New Neighbor III

Re: Force Firmware to Update on Ring Video Doorbell Pro

Neither my Doorbell Pro or Wired Stickup Cam have updated--both are still sitting on v.2.1.01005 since at least 12-10.  (I have a friend that lives nearby and his Stickup Cam also shows this same version, and has not updated).

 

I'm not having any problems with either device, so for now, I'm not pursuing why neither camera is auto-updating as it should.

 

Agreed, it would be nice if Ring provided a list of firmware versions, changes within, and dates.  I'd like to see them be as transparent about their firmware as they are about the Ring System status.

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New Neighbor III

Re: Force Firmware to Update on Ring Video Doorbell Pro

Anyone else's firmware update yet?

 

Over a week later, and my Doorbell Pro and Stickup Cam are still both sitting on v.2.1.01005.

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New Neighbor

Re: Force Firmware to Update on Ring Video Doorbell Pro

I have the same problem. My rear door camera says "up to date" but the doorbell had the firmware listed, which according to the doc means that firmware is NOT up to date. After 2 hours on the phone with support, it turns out that my firmware was in fact up to date, it just didn't say so in the app (like it is supposed to say).

 

I reinstalled the app per support's advice, but it still shows the number, not "up to date."

 

Clearly a bug in the app. How am I supposed to know if my doorbell firmware is up to date? Call tech support every month?

 

Can't find any way to report a bug on the app.

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New Neighbor

Re: Force Firmware to Update on Ring Video Doorbell Pro

I wouldn’t buy that story. Their online chat Support told me the same nonsense. Then I spoke to a US Support Agent to troubleshoot the Snapshot Capture feature which wasn’t working, he told me my Firmware was outdated and was unable to update after multiple Forced attempts. Ultimately he sent me a replacement unit and after installing that one it updated and everything works great now. I think you need atleast 2.1.01005 to have that feature work.
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New Neighbor

Re: Force Firmware to Update on Ring Video Doorbell Pro

I am having the same issue. After a week and a very long support call I was told to take it back. Took it back, the new one has been in place for a week and no update. Spoke to support and they are pretty useless. Not sure how many times a person can go through setup. They wanted me to take this one back, they also blamed my wifi (Eeros)., They blamed my ISP..not enough bandwidth which is 300down and 24up. Funny that the connection is good enough for 3 laptops, 2 desktops, 4 phones, 3 firesticks, a camera system, 2 smart TVs but not for a doorbell.
Support is trained to blame the customers side of things and leave it at that.
My neighbor installed in about 2 weeks before me and it has updated..
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New Neighbor

Re: Force Firmware to Update on Ring Video Doorbell Pro

I’m just paying attention to this whole firmware thing today for the first time. As of right now, my Video Doorbell Pro is at 2.1.01005, so I assume that it’s been at least 20 days since Ring last updated my device if I’m going by others’ responses.