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Footage unavailable between motions?

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New Neighbor

Snapshot Capture Not Working

Over the last few days all of my camera have stopped capturing snapshots. It didn't happen all at once. First one, then another, then all. I have a Ring doorbell (battery), Ring Flood Cameras, Stickup, etc. Worked well until a couple of days ago.

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New Neighbor

Re: Snapshot Capture Not Working

Surprised to see so many people with the same issue. In addition to the footage unavailable, sometimes I get no notification and not motion/ring events... as though nothing has been detected.

I’ve rebooted my router, reinstalled the app, I’ve even split my 2.4 and 5 ghz Wi-Fi networks and connected the doorbell to each - does it on both. Signal is strong and no other device on my network drops like this. Sometime I connect for live video and I see the speaker and mic soft buttons go white as though it will connect, then nothing. This is a doorbell 3 plus on a 70 down 20 up internet line with solid WiFi reach to the doorbell. Only had it about 6 weeks or so but lots of issues. I recently persuaded my mum to buy one, so she did. I installed it for her last week and she gets the footage unavailable black segments in the timeline too. Video is always there on demand and it seems to not have missed any events yet. Video is often a bit jerky but I think that’s down to poor upload speeds (1mbps up).

I don’t think it’s the app because when I miss notifications and events there is no recording whatsoever. Even my Amazon Echo devices don’t get the event notifications. The doorbell sometimes just seems to no be properly connected even though you go into the app and it shows online.

I work in video security for a manufacturer and none of our cameras are wireless, and for good reason. It’s not always reliable. I don’t know what bitrates the ring 2 megapixel camera is streaming at, but some control over this would be good.

Anyway, I’ll keep an eye here but if these issues continue I may well ask Amazon for a replacement. It’s a lot of money to pay for sometime which works 90-95% of the time. I have missed a few events already, one day it will be something serious.
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New Neighbor II

Re: Snapshot Capture Not Working

Yes it’s very frustrating and Ring products are expensive! We all need some help here. I am buying another home several hundred miles away and bought a Ring security system for it. Not sure if I can depend on it. If improvements are not made I may have to return it. Have not installed yet, it’s still in box.
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New Neighbor

Re: Footage unavailable between motions?

I'm guesing this was never resolved, as I'm having the same issue now 10/2020 on 1 of my 3 cameras.

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New Neighbor II

Re: Footage unavailable between motions?

On 2 out of 3 Ring products it is working. My Ring DoorbellII still has the problem.  Support was very helpful although it was the normal reboot, hard reboot, reconnect etc. They are sending me a new doorbell. Suggest you contact support.

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New Neighbor

Re: Footage unavailable between motions?

had the same problem with my floodlight security, eventually it just started working properly. When I got close to the camera it would connect and work properly then when I would leave my garage it would stop working, it usually fixes itself but still aggravating regardless