Hi Folks
I’ve had my Ring doorbell for more than a year with no problems. Unfortunately it’s unusable now as the image is completely out of focus and foggy(attached image). Any ideas?
Hi Folks
I’ve had my Ring doorbell for more than a year with no problems. Unfortunately it’s unusable now as the image is completely out of focus and foggy(attached image). Any ideas?
Hi @Bradzweb. Is the image like this during both night and day? Have you noticed any visible condensation on the camera lens? Try wiping it off with a soft cloth and a mild cleaner to see if that causes any improvement in the clarity. If that doesn’t seem to work, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Thanks for your reply, it’s not condensation, the lens looks clear to me. I’ll give technical support a ring.