Hey neighbors! If you are having a concern with your Ring Video Doorbell not updating its firmware, it would be best to reach out to our support team here. Normally a reboot of the device by holding it down for 30 seconds will help refresh the connection and update the firmware, but it’s also possible the device may not be ready for the update yet. Once you reach out to our support team they will be able to verify what the case is for your device and get it back up and running!