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Existing doorbell not working with ring doorbell 3 Help!!!

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New Neighbor

Existing doorbell not working with ring doorbell 3 Help!!!

I have recently purchase ring doorbell 3.

I have set it up and connected it over my existing doorbell with the relevant wires going to the relevant connectors on the back of the ring doorbell 3.

I am having trouble with my existing doorbell. I understood that I could connect my existing doorbell to the ring doorbell 3.

The existing doorbell I have I believe is mechanical. The existing bell makes a ‘ringing sound’ and the sound is dependent on how long you press it. I have attached some pictures of the doorbell and the transformer, hopefully this will give a better understanding of what we have.

Could you please review and tell me if you can where I am going wrong on getting my existing doorbell to work with my ring doorbell 3.

Thanks All

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Community Manager

Re: Existing doorbell not working with ring doorbell 3 Help!!!

Hey @Harv. I think I may have a hunch as to why this not working for! We have this Help Center Article here which details what chime kits are compatible with the Ring Video Doorbell 3. From the pictures, it looks like you have the Bryon 7770, correct? I do not see this listed under compatible chime kits, so it's best to assume that it is not compatible with the Doorbell which is why it is not working for you. I recommend purchasing a Chime or Chime Pro to ensure you can hear the Doorbell sound throughout the home if you do not wish to replace your internal chime kit! 



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1 REPLY 1
Highlighted
Community Manager

Re: Existing doorbell not working with ring doorbell 3 Help!!!

Hey @Harv. I think I may have a hunch as to why this not working for! We have this Help Center Article here which details what chime kits are compatible with the Ring Video Doorbell 3. From the pictures, it looks like you have the Bryon 7770, correct? I do not see this listed under compatible chime kits, so it's best to assume that it is not compatible with the Doorbell which is why it is not working for you. I recommend purchasing a Chime or Chime Pro to ensure you can hear the Doorbell sound throughout the home if you do not wish to replace your internal chime kit! 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post