Hey @felixx. Could you take a screen recording of what happens when you try to view the event history video through your app? In addition, please let me know what kind of phone you have that you’re running Android 10 on!
@felixx Thank you so much for that screen recording and verifying what devices it does work on over which ones it does not. One last thing that I would like to cover! We do have a list of applications on Android that do conflict with the Ring app. Could you check over this list and see if you have any applications that are conflicting? If so, try removing them and trying the playback again and let me know how it goes!
@felixx Thank you for the followup! I’m happy you were able to find that resolution on your own accord. Big kudos to you for that! I’ll make sure to mark your post as the solution. Have a great rest of your week and stay safe!