Hi there - just got a new Ring Pro doorbell installed but I have noticed that when I tap on the notification on my phone to say that someone is at my front door (i.e. they've actually pushed the doorbell) I get the live view feed but the sound and microphone are both muted by default. To make matters worse it seems like the microphone toggle button only shows when the phone is in portrait mode, whereas when the phone is in landscape mode it only shows the toggle sound button. All this means that it takes a bit of fumbling around before I can hear/speak to the person at the door (on top of the delay in opening the app and loading the video feed), all of which wastes valuable time when the person ringing is a courier (and they rarely hang around for more than a few seconds before walking off and posting a "sorry we missed you" card).
Is there any way to set the setting so that sound and microphone default to ON when I tap the someone at the door notification so that I can hear/speak to the person ringing the bell immediately without having to unmute each time? I've tried looking in the settings but couldn't see it...
Hi @TDH! At this time the two way talk must be initiated for the video to be considered "answered" in the Ring app. This allows you to choose whether your device records the default length video, or continue to live stream the event. This also, allows the user to choose when to initiate audio if someone is at their door.
While there is not a setting to control this, our Rapid Ring app is designed to provide quick access to live video. This may speed up your time to answer events in real time. We always value our neighbors feedback, and I will be sure to share this request with our team!
Completely understand @TDH! Thank you for breaking down the use case and benefit. I'll be sure to share this thread with our team for future consideration, as this sounds like an excellent feature for two way audio.
I would also like this fixed, it really is poor. To top it off, on my phone it defaults to alndscape video and won't change to portrait, so I can't even get to the buttons to turn the microphone on, so I can't speak to anyone at the door at all. It needs a one tap method to answer the door with a two way call.