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Doorbell worked perfectly and now doesnt

New Neighbor

Doorbell worked perfectly and now doesnt

I just installed my doorbell few days before.
Worked perfectly voltage perfect wifi perfect.
This morning i pressed snooze and it disconnected.
The dim white light shines and when i press the chime in the doorbell goes off.
O try to press the side orange button but nothing happens. If i hold the orange button for longer the device restart and SOMETIMES enters setup mode. But half the time my phone cant detect it and other times i connect to it but it disconnects 2min later.
Sometimes the blue light flashes in the south west quadrant and sometimes in the nirth quadrant(idk maybe indicating error codes)?
11 REPLIES 11
New Neighbor

Re: Doorbell worked perfectly and now doesnt

New Neighbor

Re: Doorbell worked perfectly and now doesnt

Hi, to reset have you tried holding the orange button for 20+ seconds (hold it for 30). If you are having issues setting up the PRO, do you have another device (phone/tablet) you can try the setup with? Power is key for the PRO, so it's worth checking that the supply is adiquate.

New Neighbor

Re: Doorbell worked perfectly and now doesnt

Nothing is working the setup mode keeps freezing and crashing.
The support recommended me to install pro power kit but im not using any chime. So i guess it install between the doorbell and transformer?
New Neighbor

Re: Doorbell worked perfectly and now doesnt

Nothing is working the setup mode keeps freezing and crashing.
The support recommended me to install pro power kit but im not using any chime. So i guess it install between the doorbell and transformer?
New Neighbor

Re: Doorbell worked perfectly and now doesnt

Doesn't sound like you need the power kit... but if they suggest it I would give it a go.

 

 If the PRO is setup in in the app make sure the PRO-> general settings -> doorbell chime type -> set to "None".

 

I would also try deleting the app and reinstalling it. At what step does the set up fail?

New Neighbor

Re: Doorbell worked perfectly and now doesnt

Its not the app. The app is ok.
I press the orange setup button on the device. It spins for 1-2times then the devices freezes and hard crashes.
Yesterday worked perfectly voltage was perfect.
The pic is what support sent me
Highlighted
New Neighbor

Re: Doorbell worked perfectly and now doesnt

When it 'hard crashes' does the ring light go out? If so it's defn a power issue, either the supply or the internal battery/capacitor is shot. The Ring PRO really needs around 24VA supply, with Ring selling a transformer rated at 30VA.

New Neighbor

Re: Doorbell worked perfectly and now doesnt

The frozen white light stays for a few seconds and then turns off yes....
Last night a certified ekectrician installed it. He himself has ring products wired around his house so no problem on his part....
So what do i do now? ;D sit and cry with my shot 250euro doorbell?
Btw we wires the thing correctly transformer and all.
New Neighbor

Re: Doorbell worked perfectly and now doesnt

Ok strange thing happened.
It seems that my wifes phone was interfeering with the setup part and kept freezing the doorbell.
I thought if i reinstalled my softwarw it would be enough but it seems her software was causing this.
So strange!