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Doorbell won’t charge when hard wired

SOLVED
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Community Manager

Re: Doorbell won’t charge when hard wired

Hi @Mojo2! It looks like you are referencing our help center Video Doorbell charging guide. What you stated is correct, the Doorbell will not apply charge until it reaches 90%. As stated in the article, the power from wiring is not used for anything other than charging the battery. Doorbell functions and operation is powered by the battery, and once that battery drains to 90%, the trickle charge will start to replenish the battery. 



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New Neighbor

Re: Doorbell won’t charge when hard wired

@Marley it does not start to charge until its below 90% it does not charge @ 90%

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New Neighbor

Re: Doorbell won’t charge when hard wired

all your suggestions are checked.  Still won't charge.  I have not had a problem with it for the last 9 months so what has changed? 

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Community Manager

Re: Doorbell won’t charge when hard wired

Hi @ka311! If you have tried all of the suggestions mentioned here to no avail, it may require more in depth troubleshooting. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! Smiley Happy 



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New Neighbor

Re: Doorbell won’t charge when hard wired

My doorbell won't work anymore.  It seems like maybe the battery is dead, but it is hardwired.  Did anyone here contact ring about this.  I am not sure what to do.

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New Neighbor

Re: Doorbell won’t charge when hard wired

So no fix for the doorbell 2 users? It was fine for a couple of years then it just couldn't keep up on the hardwired charge. Are the new app features draining it?
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New Neighbor

Re: Doorbell won’t charge when hard wired

Nope...probably because the New Ring Doorbell 3 is out.