cancel
Showing results for 
Search instead for 
Did you mean: 

Doorbell won’t charge when hard wired

SOLVED
Highlighted
New Neighbor

Doorbell won’t charge when hard wired

I removed the doorbell and installed the Ring Doorbell but it won't stay charged I had to remove it and connect it with USB cord to charge. 
Isn't it supposed to charge when hard wired?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager

Re: Doorbell won’t charge when hard wired

Hey @Stevndar! When wiring up your Video Doorbell to existing wires, you will want to check the following to ensure for proper voltage: 

  • Transformer rating is 8 - 24VAC 
  • The wiring is standard gauge wires and not too thin (ex: spliced cat5)
  • The wires are connected securely to the Video Doorbell and a diode is installed if connected to a digital chime kit. If chime kit is mechanical, do not use a diode.

The above should lead to a charging of your battery, depending on usage and battery temperature. Check out our Community post about battery draining for more tips on extending battery life. I hope this helps! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

26 REPLIES 26
Highlighted
New Neighbor

Re: Doorbell won’t charge when hard wired

which version of the ring doorbell do you have and what did you do to 'hard wire' it    -  was your previous doorbell low voltage DC   - did you install a 20V AC transformer  

Highlighted
New Neighbor

Re: Doorbell won’t charge when hard wired

Yes , replaced the low voltage door bell with this basic Ring Video Doorbell. Attaching the two wires from the doorbell transformer.

Highlighted
New Neighbor

Re: Doorbell won’t charge when hard wired

I'm having this same issue.  Just curious if you were able to resolve it and how you did resolve it.

Highlighted
New Neighbor

Re: Doorbell won’t charge when hard wired

Yes it is. Ring knows about this issue and they won't do anything about it. This started happening late 2019, and all Doorbell 2 owners will be impacted. 

Highlighted
New Neighbor

Re: Doorbell won’t charge when hard wired

Well that stinks. I'm not about to buy Rings for my other doors if I have to remove them to recharge.

Highlighted
New Neighbor

Re: Doorbell won’t charge when hard wired

It would be nice to get input from a Ring representative. 

Highlighted
Community Manager

Re: Doorbell won’t charge when hard wired

Hey @Stevndar! When wiring up your Video Doorbell to existing wires, you will want to check the following to ensure for proper voltage: 

  • Transformer rating is 8 - 24VAC 
  • The wiring is standard gauge wires and not too thin (ex: spliced cat5)
  • The wires are connected securely to the Video Doorbell and a diode is installed if connected to a digital chime kit. If chime kit is mechanical, do not use a diode.

The above should lead to a charging of your battery, depending on usage and battery temperature. Check out our Community post about battery draining for more tips on extending battery life. I hope this helps! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

Highlighted
New Neighbor

Re: Doorbell won’t charge when hard wired

For what it's worth my Ring doorbell has just started charging again...... I last looked at it 2 days ago & it was at 64%; tonight it's reading 93%.  For months now it's been losing 1% per day or so so I was amazed to see the battery level has gone up so.

Can't tell if there has been a firmware update but I've not changed anything this end, so Ring must have done something. (At Last)

Highlighted
New Neighbor

Re: Doorbell won’t charge when hard wired

My 1st gen Ring doorbell just stopped charging as well. Hard-wired, and worked for two+ years but now won’t charge.

What can be done?