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Doorbell not connecting

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New Neighbor

Doorbell not connecting

My ring doorbell will get as far as connecting and then it comes up with a notification saying its already registered contact the previous owner, but I am the owner.  Can anyone help please?

1 REPLY 1
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Community Manager

Re: Doorbell not connecting

Hi @Babs14. For any concerns regarding ownership of a device, please reach out to our support team here. They will be able to assist with any next steps that need to be taken to get this sorted out. 



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