Doorbell not connecting

Products Video Doorbells
1

My ring doorbell will get as far as connecting and then it comes up with a notification saying its already registered contact the previous owner, but I am the owner. Can anyone help please?

2

Hi @Babs14. For any concerns regarding ownership of a device, please reach out to our support team here. They will be able to assist with any next steps that need to be taken to get this sorted out.