Sorry to hear about this experience neighbors. The most common cause of video concern is wifi speed and signal strength. Check out our Community post about RSSI for tips on optimizing wifi signal. If you’ve already checked all wifi variables, another step to consider is checking ports and protocols in your router settings.
Beyond wifi variables, mobile device connection is also important to consider. Please ensure bluetooth and VPN are disabled, and no apps are installed that might conflict with the Ring app. Removing and reinstalling the Ring app on your mobile device is another great step, as well as testing video on wifi only, and on cellular data only. This should improve the video loading experience. Feel free to let us know how this goes! 