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Doorbell doesn’t work and the placement doesn’t work.

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New Neighbor

Doorbell doesn’t work and the placement doesn’t work.

Our ring quit working. After troubleshooting and a long time on the phone, the rep agreed to send a new one. We got the “new” one and it doesn’t work either! So frustrating.
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New Neighbor II

Re: Doorbell doesn’t work and the placement doesn’t work.


@Bradwjob22 wrote:
Our ring quit working. After troubleshooting and a long time on the phone, the rep agreed to send a new one. We got the “new” one and it doesn’t work either! So frustrating.

You did not specifically mention which model Video Doorbell that you have.  But the subject tag you picked was "Ring Pro" so do you indeed own the Ring Video Doorbell Pro?   If you do own a Doorbell Pro, then power issues can cause problems.  If you’ve verified that your doorbell transformer supplies 16 to 24 volts AC at ~30 VA, but your Ring Doorbell Pro is not functioning correctly, you may need to bypass your internal doorbell.

 

Symptoms of insufficient power include:

  • Regularly losing connection to your wifi network
  • Freezing up or shutting down during the ringtone sound after a button press.
  • Voltage reading under Device Health steadily drops during evening with night vision on. 
  • Regularly shutting off (the white light on the front will turn off)
  • Freezing up during a live event
  • Not ringing your existing internal doorbell correctly 
  • Night vision doesn't work
  • Ring Pro works fine for a couple of events and then stops working

So, to bypass your internal house doorbell:

https://www.youtube.com/watch?v=7T46kjswjXs

 

I hope this information is useful to you  Smiley Happy