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Doorbell camera will not connect

New Neighbor

Doorbell camera will not connect

My doorbell camera will not connect in live viewing, just states connection fail.. but the device is online and has a good bill of health.
Community Manager

Re: Doorbell camera will not connect

Hi @Ste2105! Are any recent motion recordings showing up and viewable in the Ring app?  This will be a good indicator of your Doorbell's connectivity to video and live view. If recordings are there, try removing and reinstalling the Ring app on your mobile device. 


If there are no recordings and video will not connect, try reconnecting the device to wifi in the Ring app. This can also be accomplished through completing a setup in the Ring app. Feel free to let us know how this goes! Smiley Happy 

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