Summary: Phone Wifi ON setting is causing poor Ring Doorbell call quality if house wifi out of range, but OFF setting works OK?!
Can anyone help with this issue?
If I am out of range of my wifi (hence just getting a 4G signal), BUT if the wifi setting on my phone is still ON, I get extremely poor quality of the doorbell is rung and I answer on my phone (I get no video or sound and the person at the door gets something that sounds like a few burbles but cannot here my voice.
If I repeat the test, but with my phones wifi settings turned OFF, then I get good quality video and sound.
I conclude that my phone’s attempts to locate a wifi signal is causing poor quality over my 4G connection but has anyone experienced the same issue?
And if so, apart from leaving wifi OFF on my phone when I am out of the house, what can be done about it?
Hey @GrayH. Thank you for bringing up this point as it’s a great thing to make other neighbors aware of if they are running into this situation. Personally, I have also had this happen, as my phone is looking for a connection that I was recently connected to (home wifi, even though I have left). This is something that I’ve seen on other apps I am using that require a strong signal to the internet, whether it’s from wifi or data! Since your phone is needing a strong connection to present a live streaming, that is why if it’s trying to use a not so reliable/strong connection, it won’t work as smoothly as your more stable mobile data connection.
I’m happy to hear you were able to find the work around on this situation. I recommend doing this if you continue to run into this concern, as this will help ensure that you have a proper and fast load time when you need to see your Live View! Hope this helps clear it up for you.
@GrayH Yes! Your workout around describes what I have had to do in the past for my Ring app, along with other apps that refuse to load various videos or content when I haven’t been completely disconnected from my wifi network. I know that after being away from my wifi network for long enough, or having enough distance, it normally will stop trying to use it, but I see this happen when I’m in my car, close to my house and my phone knows the wifi signal is there, even though it’s weak!
