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Doorbell Pro video flickering

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New Neighbor

Doorbell Pro video flickering

I just installed my new Ring Video Doorbell Pro and I have an issue. Whenever someone gets close to the door, the camera starts to flicker. Here are two videos, one without the flicker and the very next one when it starts flickering. These videos happened within a second from each other.

 

No flicker: https://ring.com/share/6793010632918807405

Flicker: https://ring.com/share/6793010843372204909

 

Does anyone have any recommendations as to how to proceed?

 

Thanks!

1 REPLY 1
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Community Manager

Re: Doorbell Pro video flickering

Thank you for sharing your experience @Kasht! The first thing I recommend checking is the device health for your Video Doorbell Pro, in the Ring app. This page will tell you your power and signal strength (RSSI). Check out our Community post for tips on optimizing your RSSI. 

I recommend also checking the wiring to ensure there is not any loose connections. Feel free to let us know how this goes. Smiley Happy 



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