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Doorbell Pro button split and fallen off

New Neighbor

Doorbell Pro button split and fallen off

Hi everyone


First post on here and so far very happy with my doorbell.


I've had it a few months now and with the constant pressing, the rubber button split and eventually fell off.


I've tried loking on the help pages/FAQ but nowehere does it say how to replace. Also live support can't assist.


How do I go about having a replacement sent to me?


I'm in the UK.




Community Manager

Re: Doorbell Pro button split and fallen off

Hi @Graybacon. For any physical damage, you'll want to reach out to our support team so they can review the warranty on your device and determine if a replacement is needed. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Smiley Happy 

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