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Doorbell Pro button split and fallen off

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New Neighbor

Doorbell Pro button split and fallen off

Hi everyone

 

First post on here and so far very happy with my doorbell.

 

I've had it a few months now and with the constant pressing, the rubber button split and eventually fell off.

 

I've tried loking on the help pages/FAQ but nowehere does it say how to replace. Also live support can't assist.

 

How do I go about having a replacement sent to me?

 

I'm in the UK.

 

thanks

Graham

1 REPLY 1
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Community Manager

Re: Doorbell Pro button split and fallen off

Hi @Graybacon. For any physical damage, you'll want to reach out to our support team so they can review the warranty on your device and determine if a replacement is needed. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Smiley Happy 



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