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Doorbell Pro 2 way audio issue

SOLVED
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New Neighbor

Re: Doorbell Pro 2 way audio issue

My Ring Doorbell 2 device died after about 20 days use. I got a new one and with 0 changes other than a new device all my problems are going. So I assume it was a faulty device.
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New Neighbor

Re: Doorbell Pro 2 way audio issue

Where are the steps???

 

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New Neighbor

Re: Doorbell Pro 2 way audio issue


@Deeter19 wrote:

Where are the steps???

 


there are no steps other than pull the outer shell off and push the black button on the side to reset the device.  Didn't work for me just as it didn't for many others.  They had to send me another device.

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New Neighbor

Re: Doorbell Pro 2 way audio issue

I'm having the exact same issue😫 what did you do?
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New Neighbor

Re: Doorbell Pro 2 way audio issue


@Kem380 wrote:
I'm having the exact same issue😫 what did you do?

unsrew the security screw on the bottom and pull the cover off the doorbell.  hit the black button on right side for 30 secs to reset it then you'll need to set it back up again.  if that doesn't work, replacement

 

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New Neighbor

Re: Doorbell Pro 2 way audio issue

How do you do the reset? We are having static when we try to answer
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New Neighbor

Re: Doorbell Pro 2 way audio issue

If the RSSI is the problem even with the Ring extender, HOW can this be fixed is still the question.  I have been having the same issue since I added 2 cams to my system.  I too would like the functionality to be a whole lot better. No one can understand me and they have to just about put their ear to the doorbell to hear.  

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New Neighbor

Re: Doorbell Pro 2 way audio issue

we have the ring 2 (not the pro).  We have not hung it on our door yet, but wanted to make sure it works before we go to that trouble.  

 

The video is fine.  The audio is poor, breaking up and sometimes I can't hear the person at the Ring device.

 

Help!

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Community Manager

Re: Doorbell Pro 2 way audio issue

Hey neighbors! The prior audio concern has been resolved with Android App update 3.17 and beyond. If you have the most recent Android App and are still experiencing audio quality concerns, it would be best resolved through opening a ticket with our 24/7 support team. We recommend also checking your network connection as low signal strength is the most common culprit of low audio/ video quality. Thank you.

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.

View solution in original post

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New Neighbor

Re: Doorbell Pro 2 way audio issue

As one of the users who initially brought this issue up, and shared videos which showed that audio mic transmission from Samsung phones with the timelinefeature had very bad audio quality, 

 

I'M VERY HAPPY FOR BEING ABLE TO CONFIRM THAT THE ISSUE HAS BEEN FIXED!!!

 

Now, with my Note10+, the mic transmission from the mobile to the ring device works as it should! No longer need to deactivate timeline feature, for beeing able to use the device!!

 

Thank you very much, Ring support and engineers, finally I can use my device without fearing that the opposite person wont be able to understand me!!