I dont know if this the same for everyone here. i just get choppy broken audio when i switch to call. in playback it all seems fine. if im just listening in on live mode all good. but when i hit that green call button, boom choppy and inaudible. i can barely understand them and they can barely understand me. soo annoying. im still running a samsung s7 android 8.0. i have the issue with the floodlight cameras as well same issue with the mrs samsung s9
anyone found a proper fix or know what to do. called up ring and they said nothing to do with us, its a samsung issue
Installed Ring 3 plus and the 2 way sound worked for a day. Now it works for a few seconds then goes silent, then works for a few seconds then silent. Keeps doing this over and over.
I read over 100 suggestions and comments on this thread as I have the same issue. I tried all the suggestions to no avail and still have garbled audio in both directions. I too have a Samsung S7 along with the wife so we both hear gibberish when communicating via the doorbell. My daughter has the same Ring Pro so I added her as a User. She lives about 11miles away. I then went outside and as the motion alert hit her, she started talking before I got up to the doorbell. Communications in both directions were as clear as a bell. She has an iPhone. Sorry but I didn't ask what model but all I cared about at the time was that the Ring doorbell was working properly and I needn't waste my time anymore with any further suggestions or changes to my setup. Was going to call support tomorrow as I was sure my daughter wouldn't fair any better than I have but this proved me wrong. So tomorrow I'll get on Samsung's support group to see if they have anything of use. Otherwise, one option is to return this to Amazon and find something from a different vendor. Or, I guess my second option is that I'm due for a new phone anyway but that's an expensive option especially when my current phone works great. I wonder if Ring has knowledge of the vendor and model of phones which work with the various Ring units and those phones that don't work. Lucky are those few who preformed a "reset" to fix their issue. Us two weren't so luck it seems. so, good luck Smilezilla