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Doorbell Pro 2 way audio issue

SOLVED
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New Neighbor

Re: Doorbell Pro 2 way audio issue

I had the same problem with my I phone. I followed some else’s suggestion and disabled the event history timeline and solved the problem.
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New Neighbor

Re: Doorbell Pro 2 way audio issue

I dont know if this the same for everyone here. i just get choppy broken audio when i switch to call. in playback it all seems fine. if im just listening in on live mode all good. but when i hit that green call button, boom  choppy and inaudible. i can barely understand them and they can barely understand me. soo annoying. im still running a samsung s7 android 8.0. i have the issue with the floodlight cameras as well same issue with the mrs samsung s9

 

anyone found a proper fix or know what to do. called up ring and they said nothing to do with us, its a samsung issue

 

thank you

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New Neighbor

Re: Doorbell Pro 2 way audio issue

I tried all solutions that I saw posted, nothing worked. When I turned down the ring DOORBELL volume under device general settings, problem solved. Turned it back up.... Squeel, down, goes away.
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New Neighbor

Re: Doorbell Pro 2 way audio issue

Solved by going into Account and turning off Timeline feature (Samsung Galaxy S20).
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New Neighbor

Re: Doorbell Pro 2 way audio issue

Installed Ring 3 plus and the 2 way sound worked for a day. Now it works for a few seconds then goes silent, then works for a few seconds then silent. Keeps doing this over and over.

 

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New Neighbor

Re: Doorbell Pro 2 way audio issue

Mine is doing the exact same thing. Works for a few seconds, then goes silent and also worked for the first day - now this!

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New Neighbor

Re: Doorbell Pro 2 way audio issue

I read over 100 suggestions and comments on this thread as I have the same issue. I tried all the suggestions to no avail and still have garbled audio in both directions.  I too have a Samsung S7 along with the wife so we both hear gibberish when communicating via the doorbell.  My daughter has the same Ring Pro so I added her as a User. She lives about 11miles away.  I then went outside and as the motion alert hit her, she started talking before I got up to the doorbell. Communications in both directions were as clear as a bell. She has an iPhone.  Sorry but I didn't ask what model but all I cared about at the time was that the Ring doorbell was working properly and I needn't waste my time anymore with any further suggestions or changes to my setup. Was going to call support tomorrow as I was sure my daughter wouldn't fair any better than I have but this proved me wrong. So tomorrow I'll get on Samsung's support group to see if they have anything of use.  Otherwise, one option is to return this to Amazon and find something from a different vendor. Or, I guess my second option is that I'm due for a new phone anyway but that's an expensive option especially when my current phone works great.   I wonder if Ring has knowledge of the vendor and model of phones which work with the various Ring units and those phones that don't work.  Lucky are those few who preformed a "reset" to fix their issue. Us two weren't so luck it seems. so, good luck Smilezilla

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New Neighbor

Re: Doorbell Pro 2 way audio issue

I am having an issue that my speaker sound is not working live. It does work on the recordings. This wasn’t an issue until a few weeks ago but without hearing audio, I am only able to communicate 1-way and have to rely on the visual cues from the video.

i read through this forum quickly but could find a proposed solution to try.

Using an iPhone 8.
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New Neighbor

Re: Doorbell Pro 2 way audio issue

I have an issue where during playback of an answered ring that the person at the door the audio echoed on her words. I didn't hear that live but when replaying from the timeline. Any suggestions?
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New Neighbor

Re: Doorbell Pro 2 way audio issue

Just an add on to my post above. I confirmed the same issue with the iPad. I don’t hear sound live after I click the speaker button. The mic does work and all recorded videos work.