Doorbell Pro 2 way audio issue

There is not a fix yet

Just installed ours today, everything works great except the audio.

Just spent 30 mins looking for the problem solved in this fourm.
Are you saying there is no fix for my audio problems?

This is what I was emailed by Ring

My name is Jason and I am part of the Neighbor Outreach Team here at Ring. Thank you for taking the time to email us back, as we know that your time is valuable. I see you have some audio concerns with your Ring Video Doorbell 2. I certainly understand wanting to be able to communicate with who is outside your home.

I show you have already fully contacted us about this matter. The chat agent you chatted with got all the necessary information regarding this matter for you and your account has been marked as part of this matter. We are aware of it happening and are working towards a resolution as quickly as possible but there would be no ETA we would be able to provide at this time. When there is an update on the matter, you will be contacted.

What is RSSI? This is the only device installed except for hue lights and Amazon Echos. I’ll try to figure out how to send an example. I installed the transformer thing on the inside mech doorbell. It was kind of odd in that the power was off yet when was installing it my doorbell rang not full power, but I did it a couple times to make sure I wasn’t doing something wrong.

Are you saying resetting is not a fix? Should i exchange or wait on a fix from you.

I am having audio issues as well. I just set up my new ring pro yesterday and when my husband and I were testing out the audio it sounded muffled and incomprehensible. The problem is only when attempting to talk to whoever is outside. I can hear whoever is talking outside through my phone but they cannot hear me. Please help! Thank you.

1 Like

I still cannot figure out what to do. If I have my microphone muted, is sounds good.

Is it possible that this problem is with Android phones and not IPhone? How bout that little transformer, should I remove that and try? I’m getting tired of this ring already. Please assist

Same volume so how do I fix it tks

I have the same problem and use both an iPhone and Amazon devices such as Dot or Echo show to answer the doorbell.
From the doorbell end I find the audio so bad that it is almost useless.
My WiFi is fibre 72mbs and RSSI is 56. Surely the audio should be better than this.
Ring Pro. Device was exchanged by Ring but no change at all.

I can’t hear the person at the door unless I mute my mic iPhone. And if I click on go to solution for this thread there is no
Link to a video. Help :slight_smile:

1 Like

Sorry. I replaced the unit and it’s better now, however having video issues now.

exchanged mine where i bought it, the audio works good now

i recently exchanged mine. Works good now

i exchanged mine. works good now

Hello all, got a ringbell 2 for Chrimbo and all works well apart from mobile to bell audio. Other way is fine…have done a hard reset and reset router but nothing…any tips greatly appreciated…btw, mobile operating system is android One. Thanks

Found the solution. I had the same. I found it was the ringtone that I had set up on my phone causing issues. Only use the normal ringtone in the app and not a song on your phone.

Not sure how the ring tone would cause static on two way communucation

No idea… I bought a ring 2 about 4 weeks ago. Set it up and found I had two way issues. Could hear my voice after a second delay, also person outside the same. Called customer service and they true everything. In the end said to send back as a faulty unit.
New one arrived today. Set it up and all was fine with no feedback… Changed ringtone to a song on my phone. Suddenly same issue.
Changed it back to standard tone and went back to being fine again.
Cant understand how it effects it, must be a software issue.

That’s a good enough reason to do that to mine. Appreciate your troubleshooting!