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Doorbell Pro 2 way audio issue

SOLVED
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New Neighbor

Re: Doorbell Pro 2 way audio issue

Really annoyed with this issue, when you contact customer service they just go through the common sense procedure a waste of time. Wish i choose a different brand instead of ring.

My issue is that the person ringing the doorbell is unable to hear what iam saying. I have samsung s9.

Its just a joke how this issue has been going on for a long time.
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New Neighbor

Re: Doorbell Pro 2 way audio issue

Hi just got rid of my S9 for the same problem ring always blames Samsung for the problem,but on my new iPhone works brilliant hope this helps.
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New Neighbor

Re: Doorbell Pro 2 way audio issue

Hi 

I installed my ring 3 pro yesterday . I tested it away from the house and it appeared to work fine audio out and in. Today i couldnt hear the person at all but they could hear me. Rather frustrating start  as I tried it three times away and at home . I have done all usual checks microphone button etc ..Anyone help please??

 

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New Neighbor

Re: Doorbell Pro 2 way audio issue

wondering why i cant see the feed on how to do the reset, only that it worked?

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Community Moderator

Re: Doorbell Pro 2 way audio issue

Hi @sdsmitty! To reset your Video Doorbell, please hold the setup button for 20 seconds. Once the Doorbell is reset, completing a setup in the Ring app will reconnect your device. I hope this helps! Smiley Happy 



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New Neighbor

Re: Doorbell Pro 2 way audio issue

Lost my audio somewhere along the way.

 

I did the reset and it's all good now!

 

Thanks