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Doorbell Pro 2 way audio issue

SOLVED
New Neighbor

Re: Doorbell Pro 2 way audio issue

Really annoyed with this issue, when you contact customer service they just go through the common sense procedure a waste of time. Wish i choose a different brand instead of ring.

My issue is that the person ringing the doorbell is unable to hear what iam saying. I have samsung s9.

Its just a joke how this issue has been going on for a long time.
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New Neighbor

Re: Doorbell Pro 2 way audio issue

Hi just got rid of my S9 for the same problem ring always blames Samsung for the problem,but on my new iPhone works brilliant hope this helps.
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New Neighbor

Re: Doorbell Pro 2 way audio issue

Hi 

I installed my ring 3 pro yesterday . I tested it away from the house and it appeared to work fine audio out and in. Today i couldnt hear the person at all but they could hear me. Rather frustrating start  as I tried it three times away and at home . I have done all usual checks microphone button etc ..Anyone help please??

 

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New Neighbor

Re: Doorbell Pro 2 way audio issue

wondering why i cant see the feed on how to do the reset, only that it worked?

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Community Manager

Re: Doorbell Pro 2 way audio issue

Hi @sdsmitty! To reset your Video Doorbell, please hold the setup button for 20 seconds. Once the Doorbell is reset, completing a setup in the Ring app will reconnect your device. I hope this helps! Smiley Happy 



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New Neighbor

Re: Doorbell Pro 2 way audio issue

Lost my audio somewhere along the way.

 

I did the reset and it's all good now!

 

Thanks

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New Neighbor

Re: Doorbell Pro 2 way audio issue

Hi this issue is back have not had my ring doorbell 2 for 2 weeks and the speaker is still not audible have tried everything i have read and to no avail can anyone HELP 

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New Neighbor

Re: Doorbell Pro 2 way audio issue

Can't believe this company...fobbing customers off with android for months. Clearly there's an issue with your software testing department. Sort it out!!!

otherwise we'll vote with out feet.

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New Neighbor

Re: Doorbell Pro 2 way audio issue

I have done this twice with my Ring2 and still get the 1 second echo from the doorbell. I been reading this from the beginning and I see NO solution for the Ring2 and Samsung phone. I have a S20 FE 5G. I there ANY hope of fixing this or must I return everything to Costco. Any point to exchanging it for a new one if it is in the Ring/Samsung device combination? My daughter has a Ring with an Apple and no problems with her Ring devices.