Doorbell Pro 2 way audio issue

My issue seems to have been resolved when I changed the notification sounds back to the standard alert tones. I had set mine up to play songs from my device. Was fine before it did it, went funny when I chose a song, then back to fine when I reverted back to origanal alert tones…

Could be other issues, try resetting unit, resetting router. Use different devices to see if it’s the device that has the issue, or is a problem with the unit.

Hello
Having the same problem…no mic to doorbell audio on my Nokia 7.1 android 10 yet my wife’s HTC 1 and Lenovo android 6 work fine so must be a android 10 problem?? Have reinstalled loads of times, changed ringtones to default even done a mobile factory reset but still nada…any advice greatly appreciated… thanks…

I have the same echo/quality problems. I saw the thanks to Riley for the solution…but did not see the solution. Could you post it again?

Paddy whack…I had audio feedback issues, with the first unit.
There was a 1 second delay when speaking. your own voice would be repeated back to you on your device.
In addition, outside, a caller would have the same parrot effect on their own voice.

I contacted support who ran through various tests whilst on the phone. This included resetting the unit, the router, the device.
We also tried using device WiFi hot-spot to see if it was the house Internet.
Tried various devices, including android and IOS. All gave same issue.

Advised to send first unit back as probably faulty.

Second unit arrived. Set up following App.
Found no feedback issue.
On personalisation of unit, I found feedback issue as before started.
The only thing I had changed was the ringtone/ notification sound within the app.
I had chosen a song from within my device.

On changing this back to standard sounds, I found the feedback issue disappeared.

At present not had feedback issue since.
Software issue?

Although my doorbell communicates with my phone, but itself produces a clicking sound and when I open audio to speak to the customer outside the door they hear nothing, but I hear them. I think there is a problem with the speaker.

To this day I still have this problem. I have a Nokia 7.1 android 10 handset and I have tried factory resets, changing ringtones to default, resetting lord knows how many times but am still unable to speak to anyone at the front door but I can hear them. Since my original post in January we’ve installed cameras in the house with the same two way speak facilty but have the same problem. I have to accept it must be a handset issue. My wife recently got a new samsung with android 9 and it works fine. I will not change my Nokia as I only got it last year and for everything else I love the handset. To sort the communication problem my wifes son gave me an old HTC android 6 handset and guess what?? The two way communication works fine. Maybe it’s an android 10 issue, who knows…

I too, have the same issue, it has to do with our newer Android phones. Playback is fine, when I use my IPad, or Echo Shows, no issues. When I try to speak directly to someone at the door through my Galaxy s10+, it is totally garbled, the same with my husbands Galaxy S9. This is a BIG issue bc if we see activity at our door when away from home, we need to be able to be clearly heard when we speak through our phones, which is all we have when we are away. It is a security issue when we are not able to speak clearly to who is at the door. Please, please fix this issue. Many of us love our phones and need them to work. We even upgraded to the most expenive Ring Doorbell thinking it was our internet, spent $500 and now it will not work. If there is any progress, please let us know. Many different threads say the same, and go unanswered. Please get a fix for android users…

I’m sorry you’re in the same predicament but also kinda relieved it’s not just me… hopefully ring will get on the case as it’s not fair we spend all this money on their products but can’t use it to it’s full potential…

Get an app called Rapid Ring

That sorted the problem put for me
Oneplus5t

I have spent hours on the phone, tried a replacement, most recently hung up on as i was waiting for advanced support for the 2nd time. It is just too painful – every Ring person tries to start from scratch, and then I start all over again.

Too bad, i have Ring security system too, but this run around might turn me to other products. The echo is just horrible, and does it on Rapid Ring as well.

I have updated my phone to the latest updates for the ring app and also the latest OnePlus patches and system updates and it now seems to be working correctly.

Just test both ring app and ring rapid and all seems to be ok.

I had the same problem with my I phone. I followed some else’s suggestion and disabled the event history timeline and solved the problem.

1 Like

I dont know if this the same for everyone here. i just get choppy broken audio when i switch to call. in playback it all seems fine. if im just listening in on live mode all good. but when i hit that green call button, boom choppy and inaudible. i can barely understand them and they can barely understand me. soo annoying. im still running a samsung s7 android 8.0. i have the issue with the floodlight cameras as well same issue with the mrs samsung s9

anyone found a proper fix or know what to do. called up ring and they said nothing to do with us, its a samsung issue

thank you

I tried all solutions that I saw posted, nothing worked. When I turned down the ring DOORBELL volume under device general settings, problem solved. Turned it back up… Squeel, down, goes away.

Solved by going into Account and turning off Timeline feature (Samsung Galaxy S20).

Installed Ring 3 plus and the 2 way sound worked for a day. Now it works for a few seconds then goes silent, then works for a few seconds then silent. Keeps doing this over and over.

Mine is doing the exact same thing. Works for a few seconds, then goes silent and also worked for the first day - now this!

I read over 100 suggestions and comments on this thread as I have the same issue. I tried all the suggestions to no avail and still have garbled audio in both directions. I too have a Samsung S7 along with the wife so we both hear gibberish when communicating via the doorbell. My daughter has the same Ring Pro so I added her as a User. She lives about 11miles away. I then went outside and as the motion alert hit her, she started talking before I got up to the doorbell. Communications in both directions were as clear as a bell. She has an iPhone. Sorry but I didn’t ask what model but all I cared about at the time was that the Ring doorbell was working properly and I needn’t waste my time anymore with any further suggestions or changes to my setup. Was going to call support tomorrow as I was sure my daughter wouldn’t fair any better than I have but this proved me wrong. So tomorrow I’ll get on Samsung’s support group to see if they have anything of use. Otherwise, one option is to return this to Amazon and find something from a different vendor. Or, I guess my second option is that I’m due for a new phone anyway but that’s an expensive option especially when my current phone works great. I wonder if Ring has knowledge of the vendor and model of phones which work with the various Ring units and those phones that don’t work. Lucky are those few who preformed a “reset” to fix their issue. Us two weren’t so luck it seems. so, good luck Smilezilla

I am having an issue that my speaker sound is not working live. It does work on the recordings. This wasn’t an issue until a few weeks ago but without hearing audio, I am only able to communicate 1-way and have to rely on the visual cues from the video.

i read through this forum quickly but could find a proposed solution to try.

Using an iPhone 8.

I have an issue where during playback of an answered ring that the person at the door the audio echoed on her words. I didn’t hear that live but when replaying from the timeline. Any suggestions?