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Doorbell Pro 2 way audio issue

SOLVED
Community Manager

Re: Doorbell Pro 2 way audio issue

Sorry to hear you are experiencing this. I'll definitely share your thoughts and feedback with the team. Resetting seems to have been the solution for at least one neighbor here, and so it is referenced as an accepted soluton. If this does not resolve it, we recommend contacting support for more in depth troubleshooting.



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New Neighbor

Re: Doorbell Pro 2 way audio issue

Can you repost the solution?  I am having the exact same issue.  When I click on the link to go to the solution, it does not take me anywhere with a solution.  Just back to the message boards...  Thanks so much!

New Neighbor

Re: Doorbell Pro 2 way audio issue

wow... are you really telling me that everytime this happens, I have to take apart the install to reset the device?

Maybe I should have invested in something else instead of this nonsense.  RIDICULOUS AT BEST!

Highlighted
New Neighbor

Re: Doorbell Pro 2 way audio issue

Hi Twedlake and all others.

It took a bit of time but fingers crossed I am not having that poly parrot effect anymore. First step indeed was to reset the doorbell as there was no other option but I agree this is a workaround not a solution. Just in case :

Remove the front plate and hold down the black button on the right side for 15 seconds. After releasing it, the light on the front will flash a few times indicating that the device is restarting then re start the setup process all over again. Count down slowly otherwise you might perform a simple reset and issue will remain.

I contacted the support and shared some video with them. Even used my smartphone to record and show as this was more relevant than the videos recorded on the Ring cloud. 

A while ago they told me that they have pushed an update to my doorbell and I must say that since then the issue is gone and the doorbell is now working as expected. 

I suggest that you contact ring support and be patient. Martin was the one who replied back.

I am now hoping for some new improvements that should have been there since day one but this is on my whishlist and already raised. Otherwise I might switchover to the dark side and sell it.

 

Just if this can help here is their reply :

 

Hello Sebastien,

First and foremost, I would like to thank you for your patience and understanding while we worked towards improving this concern of yours. I have just recently pushed a new update to your Ringdevice. This update should improve the audio concerns that you have brought to our attention.

If your problem has been resolved no further action is needed on your behalf.

If not, please let us know by responding to this email and we will be more than happy to assist you further. Please note that we are still proactively working towards refining our echo cancellation and are always striving towards making our products the best that they can possibly be.

If you do not receive a response within 48 hours, please feel free to email Ring support at help@ring.com.

As always, you can reach us via phone at US +1(800) 656-1918 or INTL +1(310) 929-7085.

Alternatively, Chat agents are available via our website, www.ring.com.

Thank you for choosing Ring.


- Martin
Community Manager

Re: Doorbell Pro 2 way audio issue

Hi neighbors! Thank you for your patience. We have the team looking into this. This is only happening on Samsung devices? Thanks!

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New Neighbor

Re: Doorbell Pro 2 way audio issue

Samsung Note 8 user with zero 2-way functionality. Wife's iPhone 6 works just fine. Frustrating.
New Neighbor

Re: Doorbell Pro 2 way audio issue

I have had the feedback and low volume for quite some time.  None of the fixes suggested seem to be helping.  I was on the phone with a very nice Rep named Michelle for over an hour on this last call.   I have terrible feedback, and the low volume didn't change with the disabling of the event timeline.   The only thing that helped SLIGHTLY was someone figured out to talk into the top speaker (it is a little hole) on my phone. It raised my voice a tiny bit, but I still have to talk extremely loud to make the person at the door understand.  I have a Samsung Galaxy S10+

Community Manager

Re: Doorbell Pro 2 way audio issue

Thank you neighbors. Again, the team is looking into this and we appreciate your patience. I have seen some neighbors post that turning *off* the Timeline feature may help. I will continue to update this thread with information as it comes in. Thanks! 

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New Neighbor

Re: Doorbell Pro 2 way audio issue

Thank you for your reply, but I tried the turning off the timeline feature and it did not help me.

I will wait for your notification of a fix.

Thanks again

New Neighbor

Re: Doorbell Pro 2 way audio issue

Wonder why these folks don't seem to want to admit this has to do with android based phones.