Doorbell Gen 1 won't connect to Internet

Products Video Doorbells
1

Trying to bring a Gen 1 doorbell online after 3 years out of service. It charges, and I can begin the setup process. I can select the wifi network to use, and I have other devices attached to it fine. But the doorbell blinks an error indicating it can’t reach the Internet through the wifi. Any ideas?

I’m sure it’s not had a firmware update in those 3 years, but I have no idea how to get this up and running again.

2

Hey @robertjamesftw. If you still cannot get the Doorbell back online, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.